For a photographer having a good relationship with a photography supply store and print shop is essential. Over the years I’ve done business with a variety of different retailers who have come to know me and support my work. Forming this relationship costs money as you have to pay for the print shop’s service. However, it can also save you money through good advice or discounts through loyalty.
In Taipei I have yet to find a processing store that I feel at home with. Someone recommended Jazz Photography and I looked forward to checking out their services.
Well, as the title of this post suggests the experience was the worst shopping experience of my entire life. I visited the store to get twelve negatives scanned into digital files. Jazz is expensive and this process was going to cost 2,400 NTD, or about 70 CDN. When I left they asked me to pay the price upfront and I obliged.
Yesterday I returned to Jazz to pick up the Cd and negatives. When I handed over my ticket the service woman told me they had made a mistake and scanned the negatives using a more expensive resolution. Unbelievably she then asked me to pay the difference of 1,200 NTD or 35CDN. I refused to pay this fee as it was their mistake and spoke to the manager on the phone in English who I had also communicated with on my previous visit. He assured me that everything was fine and I took the CD, my negatives, and prepared to leave the store. He then communicated this message to the female store attendants who did not seem to be in agreement with him.
These service woman were rude and hostile towards me. They wanted me to pay the extra money regardless of any reason. Most likely because I am a foreigner. This is a racist attitude. Quite often this happens to me when dealing with small businesses in Taiwan.
After leaving the store and having walked a block down the street two clerks ran after me and demanded I give them back the digital CD. This sort of crazy behavior is something that I have never seen or experienced in my life. The women did not offer to return my $2,400 NTD, but they wanted me to give them back the CD. Needless to say I told them off and kept on walking.
This whole experience left me feeling angry, shaken, disturbed, and harassed. Jazz Photography is terrible and I would strongly discourage anyone from doing any business with them. The worst part is that I wanted to form a business relationship with the store. As a photographer I am looking for a good print shop where I can get giant poster sized prints made. Does anyone know of a good, and professional, photo processing shop in Taipei?